Privacy Policy

Effective Date: June 01, 2024

This Privacy Policy (“Policy”) describes the information Critical Loop, Inc. (“Critical Loop”, “we”, “us”, “our”) collects, how we use it, and what choices you have.

Data Collection

We collect a variety of information from you through the Site or the Service.

(a) Information You Submit

In order to use the Service, you’ll need to provide us with certain information, including your name, contact information, username, password, and billing information.

(b) Information We Collect Automatically

Our servers automatically collect certain basic information when you use the Site or Service, such as log information and cookies. These days, whenever you use a website, mobile application, or other internet service, there’s certain information that gets created and recorded automatically. The same is true when you use our Site or Service. Here are some of the types of information we collect:

Log data. When you visit the Site or use the Service, our servers automatically record information (“log data”), including information that your browser sends whenever you visit a website. This log data includes your computer’s IP address, browser type, the webpage you were visiting before coming to our Site, and how you used the Site or Service (such what parts of the Site or Service you used and when, and how often and how long you’ve used the Site or Service).

Cookies. Cookies are alphanumeric identifiers that are transferred to your computer through your web browser for record-keeping purposes. We may use cookies for purposes of authorizing access to content and identifying users across multiple requests. We may use both session cookies and persistent cookies when you access and use the Site. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Site. Most web browsers automatically accept cookies, but your browser may allow you to modify your browser settings to decline certain cookies if you prefer. If you block cookies, however, certain features on our Services may not be available or function properly.

(c) Information From Third Parties

We may receive information about you from third parties or publicly available sources, as permitted by law, which we may combine with other information we receive from or about you.

Use of Information

We use the information we collect for various purposes, including:

• For the purposes for which you gave it to us, including to provide and manage the Service.
• To send you records regarding our relationship and transactions or notifications of activity.
• To communicate with you about our Service, alert you to changes in our policies or agreements that may affect you
• To respond to your inquiries, requests, and questions.
• To provide customer support.
• To troubleshoot or develop the Services, or to develop and improve our other products and services.
• To generate and review data and reports describing our user base and usage patterns.
• To protect the security and integrity of the Service, verify your identity, and prevent fraud and other prohibited or illegal activities.

We may combine information that we collect or receive through the Service with information we obtain from other sources and use it as described in this Privacy Policy.

We may create anonymous or aggregated information from personal information so that it is no longer personal information. Our use and disclosure of aggregated and/or de-identified information is not subject to any restrictions under this Privacy Policy, and we may disclose it to others without limitation for any purpose.

Disclosure of Information

We may share information we collect about you in the following circumstances:

• We may share your information with contractors and third party service providers that help us operate our business. These contractors and third party service providers may be provided with access to your information needed to perform their functions but may not use such information for any other purpose.
• We may provide third parties with statistics about our user base and its usage patterns. This may include making these statistics available on the Site.
• We may, at a utility’s request, share with the utility (or the utility’s designated agent or vendor) reports of what Users have requested data, information and receipts for authorizations, and logs of data access and collection in that utility’s territory.
• Under certain circumstances, we may be required to disclose your information if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency); to protect the safety, rights, or property of the public, any person, or Critical Loop; or to detect, prevent, or otherwise address fraud, security or technical issues.
• We may also share your information with third parties whenever you consent to or direct such sharing.

Business Transfers

We may share some or all of your information in preparation for, during negotiation of, or in the process of any merger, financing, acquisition, or dissolution transaction or proceeding involving sale, transfer, divestiture, or disclosure of all or a portion of our business or assets. We might also transfer or share information in the event of an insolvency, bankruptcy, or receivership.

Your Choices About Your Information

You can make a request to modify information that cannot be amended or deleted through the Service by contacting us using the contact information. We will take reasonable steps to permit you to modify or delete information that is inaccurate or incomplete, in accordance with applicable laws.

Retention of Personal Information

Except to the extent prohibited by law or as otherwise stated in this Policy or at the time of collection, and subject to this Policy, we will retain and use your personal information for as long as it is needed to fulfill the purposes related to your use of the Services and the purposes described in this Policy. These purposes include providing you with any of our Services, communications, information you have requested, or access to the Services, to document our business relationship with you, and as necessary to comply with our legal obligations, prevent fraud and abuse, resolve disputes, and enforce our agreements. We may continue to retain your personal information even after you deactivate your account and/or cease to use the Services for the reasons described in this Policy.

Data Security

The security of your data is important to us but no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use industry standard means to protect your personal information, we cannot guarantee its absolute security.

Third Party Links and Services

The Site may contain links to third-party websites. Critical Loop is not responsible for the content or practices of those websites or services. The collection, use, and disclosure of your personal and other information is subject to the privacy policies of the third party websites or services, and not this Privacy Policy.

Children’s Privacy

Critical Loop does not knowingly collect personally identifiable information from anyone under the age of 18 (or the age of majority in the jurisdiction they are accessing the Services from). If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verifiable parental consent, we will take steps to remove that information from our servers.

Users Outside of the United States

If you access the Service from outside of the United States, by visiting the Service and providing us with data, you acknowledge that your personal information may be processed for the purposes identified in the Policy. In addition, your personal information may be processed in the country in which it was collected and in other countries, including the United States, where laws regarding processing of personal information may be less stringent than the laws in your country.

Deletion of Data

To request deletion of your data, contact us at support@criticalloop.com.

Changes to This Privacy Policy

We may update our Policy from time to time. We will notify you of any changes by posting the new Policy on this page. Please check the “effective date” at the top of this Policy. By continuing to access or use the Service, you agree to these changes to be effective on a going-forward basis. If required by applicable law, we will let you know via email and/or a prominent notice on our Service, prior to any significant changes becoming effective and update the "effective date" at the top of this Policy. You are advised to review this Policy periodically for any changes. Changes to this Policy are effective when they are posted on this page.

Privacy Questions

If you have any questions about this Policy, please contact us at support@criticalloop.com.